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Tesco Home Panels Terms and Conditions

The Scheme and the Website is owned and operated by Tesco Stores Limited, a company registered in England and Wales whose registered office is at Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, AL7 1GA.

Tesco Home Panels and any accompanying communication relating to Tesco Home Panels is provided to you free of charge by Tesco Stores Ltd. By registering to participate in Tesco Home Panels, you agree to these Terms and Conditions (the “Terms”). If you do not agree to these Terms, we would kindly ask that you do not register for or use the Tesco Home Panels website.

If you have any questions about these Terms or the Privacy Policy please contact us.

Key Definitions

In these Terms, the following words have specific meanings:

The Scheme means the Tesco Home Panels scheme.

The Website means: https://tescohomepanels.com

We, us, our etc. means Tesco Stores Limited, and/or any affiliate, and

You, your, yours, etc. means you, the user of the Website and/or participant in the Scheme.

  1. Amendments

    We may update these Terms from time to time including for legal or regulatory reasons or to ensure proper operations of the Website. Any changes will be notified to you via the e-mail address provided by you on registration or suitable announcement on the Website. These updates will apply to your use of the Scheme once notice has been given. By continuing to use the Website or participate in the Scheme after such notification, you agree to be bound by the updated Terms.

  2. Registration

    To participate in the Scheme:

    • You must be a resident in the UK
    • You must be aged 18 years or over
    • You must be a Clubcard Customer holder
    • You must not work for Tesco (including its group companies)
    • You must not hold a Colleague Clubcard or a secondary Colleague Clubcard
    • You must be a registered user of our main website (www.tesco.com)

    Once registered as a member in the Scheme, we require you to ensure that the details you provide about yourself, and your family are correct and complete and are kept updated at any time.

    Only one registration for the Scheme is allowed per participant. Any linked participants (for example children for school wear/pets for pet food) must be registered to a single participant only. Any duplicate accounts may result in your account being deactivated.

  3. Password and Security

    When you register to join the Scheme, you will be asked to create your own password. You must keep this password confidential and must not share it with anyone. You are responsible for all activity that takes place under your account credentials. If you become aware of or suspect any unauthorised use of your password or account, you must contact us immediately.

    If we have reason to believe that there is likely to be a breach of security or misuse of the Home Panel Portal, we may require you to change your password or we may suspend your use of the Tesco Home Panels.

  4. Other Applicable Terms

    These Terms refer to our Privacy and Cookies Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us as part of the Scheme and set out information about the cookies on the Website.

  5. Tesco Home Panels - The Scheme

    As a member of the Scheme, you will be invited to participate in research activities including surveys, community discussions, product tests/trials, face to face or online focus group discussions and interviews. These will mostly take place online but from time to time you may be invited to participate in-person, for example, by visiting a local supermarket or other locations. Clear instructions will be provided by the Tesco Home Panels team beforehand in each case.

    We regularly review the quality of survey and feedback responses. Responses may be flagged for review if they appear false, nonsensical, lack adequate detail, show repetitive or patterned answers, or indicate dormant activity. Members may also be removed if an individual fails to complete feedback for a product trial. This may result in restriction, suspension or termination of Tesco Home Panels membership, and in certain circumstances forfeiture of incentives provided.

  6. Participation in the scheme - Face to face and Online Focus Groups/Accompanied Shops/Video Diaries

    As participants are selected based on their Clubcard shopping behaviour, it is essential that the individual attending the session is the same person who was originally recruited. To verify identity, participants may be required to present valid photographic identification upon arrival at these sessions.

    Failure to provide acceptable identification will result in the participant being denied entry to the session. In such cases, the participant will forfeit any incentive or compensation associated with their participation.

  7. Product Trials

    If you are invited to participate in a product test, we will provide an instruction sheet to let you know how to use the product samples that will be dispatched to you.

    Some products sent in the product testing packs may not be suitable for use by people with eczema, dermatitis, psoriasis, allergies, or other specific dietary requirements. Please take care to ensure anyone using these products is not allergic to or will not react adversely to any of the sample products' contents and always read the labels and packaging carefully before sampling.

    Once any surveys have been completed, you may keep the product samples.

    We may require you to return product samples if damage or faults have been identified during the trial. If that is the case, we will reimburse your postage costs as appropriate.

    Most of our product trials will be assessed using a three-digit blinding code and the brands of the products being assessed will not be disclosed. Tesco reserves the right not to disclose any product branding or supplier details.

  8. Tesco Home Panel Incentives

    We may offer incentives that vary depending on research activity you engage in as part of the Scheme (e.g. face to face, accompanied shops, surveys). Incentives may take the form of points to be accumulated into vouchers, cash values in vouchers or the product itself. Where incentives are offered, the exact nature of such incentives (including any conditions) will be communicated to you before or at the time of your participation in the relevant research activity.

    Once you reach the minimum threshold of 1000 points you will be automatically issued an incentive. Vouchers are subject to a redemption period/expiry date stated in the email at the time of issue and the threshold limit. Your points balance will reset to zero.

    Vouchers can be redeemed with selected retailers via a third-party provider. Retailer options may change from time to time. Once a voucher is issued, it must be used before its expiry date. Tesco is unable to reissue expired vouchers.

    The incentive scheme is offered at Tesco’s discretion and may be amended or withdrawn at any time without prior notice. Please note that incentives will not be awarded for: (i) incomplete responses or partially completed research activities; and (ii) product trials (e.g. home, clothing or food as the product, food or garment itself serves as the incentive).

    Any incentives offered to you for your participation in the Scheme is for personal use only and not intended for resale. Any violation of this provision by a participant may result in forfeiture of incentives, removal from the relevant research activity or termination from this Scheme.

  9. Cancellation, No Shows or Late Attendance (By participants)

    Participants are required to adhere to the scheduled times for research activities. Late attendance may result in the participant being denied entry to the session, thereby forfeiting any incentives (if offered). Tesco will not provide incentives for any cancellations or no-shows by participants.

    Participants will receive points for completing the initial screener of any research activity. Full incentives for the in-person/online sessions will only be provided to participants that successfully attend and complete the session.

    1. Cancellation or Reschedules (By Tesco)

      We may occasionally need to change the date, time, or location of a research session, and sometimes this may happen on short notice.

      If a session is cancelled by us less than 48 hours before its scheduled start time, we may offer a goodwill gesture to affected participants. Any such gesture will be at Tesco’s discretion and varies depending on the circumstances.

    2. Expenses

      Tesco does not cover expenses for attending qualitative in-person research sessions. In some cases, exceptions may apply, and these will be communicated to you in advance at Tesco’s discretion.

  10. Special Provisions on Prize Draws

    Prize draws sponsored by us or our clients may be made available to participants on our website. Please see our Privacy Policy for information on how we use data collected from such prize draws.

    Unless otherwise stated in specific terms and conditions of these prize draws (which will be provided before or at the time of your participation in that prize draw), the below terms will apply:

    • Each time you respond to a survey offering a prize draw or another eligible activity, you will be entered into that month's prize draw. The closing date for each prize draw is midnight on the last day of the relevant calendar month. No cash alternative to the prizes will be offered.
    • The winner/runners up will be drawn at random. The winner/runners up will be notified by email within 14 days of the draw. The winner/runner up’s initial, surname and county will be published on the Tesco home panels website unless the individual states otherwise in writing.

  11. Your Feedback

    All comments, feedback, or statements you submit regarding the relevant products provided to you during the Scheme, including any photographic or videographic content, (“Your Feedback”) must reflect your genuine experiences of that product.

    By participating in the Scheme, you grant us the right to Your Feedback for research, marketing, and promotional purposes, including but not limited to publication on websites, social media, and other digital platforms.

    You acknowledge and agree that use of your Feedback may be made without further notice to you and without further compensation, financial or otherwise. Your Feedback will be anonymised, unless you have given explicit permission to be identified beforehand.

  12. Intellectual Property

    All intellectual property rights on the Website, including its content and the compilation of this content are owned by us or licensed to us by third parties.

    You may not reproduce, distribute, or otherwise use any part of the Website or its content without prior written permission, except as permitted by law.

  13. Confidentiality

    For the purposes of these Terms, "Confidential Information" shall mean any commercially sensitive information disclosed by Tesco to you, which is marked as confidential or is reasonably understood to be confidential given the nature of the information and the circumstances of disclosure.

    You shall keep the Confidential Information confidential and not disclose it to any third party without Tesco's prior written consent and take reasonable measures to protect the confidentiality of the Confidential Information, equivalent to those taken to protect your own confidential information.

  14. Disclaimer of Warranties

    The Scheme is provided on an "as is" and "as available" basis and while we will do our best to ensure that this Website is available 24 hours a day, we cannot guarantee this. We expressly disclaim all warranties or representations of any kind, express or implied, to the fullest extent permitted by law.

    You understand and agree that any material and/or data obtained through the Scheme is at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the involvement with the Scheme.

  15. Limitation of Liability

    We are not responsible for any loss or damage of any kind whatsoever that you suffer due to, or in connection with, your use of this Website or your participation in the Scheme, including as a result of any surveys or product tests, except where our negligence causes personal injury or death, or cannot otherwise be excluded at law.

  16. Applicable Law

    These Terms shall be governed by and construed in accordance with the laws of England and the exclusive jurisdiction of the English courts.

  17. Miscellaneous

    The Terms are between you and us. No other person has any rights to enforce any of its terms. Each of the paragraphs in these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    We may assign our rights and obligations under these Terms and upon such assignment we shall be relieved of any further obligation under these Terms.

  18. Termination

    We may suspend or terminate your membership in the Scheme if:

    • you breach these Terms.
    • you misuse the Website or research scheme.
    • we are required to do so by law or regulatory obligation.
    • your account shows no activity for a prolonged period and becomes dormant; or
    • we discontinue the Scheme or Website (with reasonable notice).

    Where possible, we will give you reasonable notice before termination unless immediate action is required (e.g. for fraud or unlawful activity).

    Certain provisions (including those relating to intellectual property, limitation of liability, and dispute resolution) will continue to apply after your participation in the Scheme ends or your account is terminated, to the extent necessary to give effect to those provisions.

    To contact the Scheme, please email us at queries@tescohomepanels.com