Tesco Home Panels is a community of Clubcard / Tesco.com customers who test products and share feedback to help improve Tesco products, services and policies. Members may be invited to surveys, product trials or focus groups.

You must be a UK resident with a Tesco Clubcard and a Tesco.com account. Tesco colleagues and secondary Colleague Clubcard holders cannot join.

The application has a series of steps:

• Have or open a Tesco.com account.
• Confirm your Clubcard details via Tesco.com.
• Complete the application form and eligibility questions.
• Verify your email using the link we send within 48 hours.
• Complete a short product review.

All steps must be completed for your application to be considered.

Applications are reviewed monthly. You’ll hear from us within 4–6 weeks of submitting your application.

No. To avoid bias, Tesco employees and households with a Colleague Clubcard or Privilege Card cannot take part. This is in line with Market Research Society guidelines.

• Surveys ask for your opinions or shopping habits.
• Product trials involve testing products at home and giving feedback.
• Focus groups are group discussions, online or in person.

Mainly non-food products such as toiletries, household cleaners, skincare and clothing. Occasionally other products or services may be included.

Selection is based on Clubcard data and shopping history, so trials are relevant to what you buy.

Not all members are eligible for every trial. Invitations are sent fairly, but gaps can occur. If you haven’t heard from us for three months, please contact the team.

Yes — simply contact us to temporarily pause your account.

Usually by Royal Mail. Some trials may use couriers or store collection — we’ll let you know in advance if so.

If they haven’t arrived within seven working days of dispatch, contact your Royal Mail sorting office and then let us know.

Contact us with the product details and we’ll advise on next steps.

Clothing trials are popular and size availability can be limited.

You’ll receive clear instructions with your samples.

Check the instruction sheet provided with your product for the timeframe on when to complete feedback.

Contact us with details of the product trial and your query as soon as possible.

Missing deadlines without a valid reason may lead to membership suspension. Contact us immediately if any issues arise during a trial.

Usually questionnaires must be completed in one go, except where multiple products are involved.

No. Once any surveys have been completed, you may keep the product samples.

Yes. Products are safe and comparable to those you’d buy in a store, and all products arrive with an ingredient list as you would expect to see on the product if you were to purchase it. Please take care to ensure that anyone using these products is not allergic to or will not react adversely to any of the sample products’ contents. Always read the labels and packaging carefully before sampling.

Do not take part if you know you’re allergic. If you have a reaction, stop using the product, contact us to let us know, and seek medical advice as necessary.

We recommend not accepting a trial if you’ll be away during delivery or feedback deadlines.

This helps us build a representative panel and invite you to relevant studies. Current and up-to-date contact details are needed should we need to contact you about anything relating to your Home Panel account.

We may use it if we need to contact you about anything relating to your Home Panel account.

You can update personal details (except email address) from your account page. Please make sure you have updated your delivery address and contact details before accepting a trial.

Contact Tesco.com and us as soon as possible so we can update our records.

Check you’ve entered it exactly as before. If issues continue, contact us from your registered email address.

Yes. Each person must apply to Tesco Home Panels separately and will need to hold their own Clubcard and Tesco.com account in their own name with their own email address.

You can unsubscribe at any time from your Account page, or by contacting us directly.

No — this is already linked via your Tesco.com account.

We may offer incentives depending on the type of research activity you take part in (such as surveys, face-to-face sessions or accompanied shops). Incentives may be provided as points redeemable for vouchers, vouchers with a cash value, or the product itself. Full details of any incentive and applicable conditions will be shared before or at the time of participation.

Once you reach 1,000 points, an incentive will be automatically issued. Vouchers are subject to the expiry date stated in the issue email, and your points balance will then reset to zero.

Yes. You can earn 100 points per successful referral (up to 5), once your friend or family member joins and lists you as the referrer.

Any internet-enabled device with a modern browser (Chrome, Safari, Firefox, Edge). JavaScript must be enabled. Please be aware that some internet providers add security that may affect your ability to access some of our online services.

Pop-up blockers won’t affect the site. Cookies must be enabled.

Sessions are encrypted using SSL and secure identifiers that expire when you log out or remain inactive.