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Questions about Tesco Home Panels

General questions on Tesco Home Panels

1) What is Tesco Home Panels?

Tesco Home Panels is a panel of loyal Tesco Clubcard customers who receive, use and feedback on a variety of products including: clothing, household cleaning, skincare, toiletries and many more.  The feedback given helps us to develop and improve Tesco products.

2) How do I become a member of Tesco Home Panels?

The application process is in two stages and both parts must be completed for your application to be considered.

Firstly go to the Tesco Home Panels website and go to the "Click here to apply" section and complete your details on the application form. Once submitted, you will receive an e-mail with a confirmation link. You will need to confirm your application through this link for us to receive your details.

Following this, go back to the Tesco Home Panels website and this time log in using the details you created in the application form. You will find a survey in your account which once completed will form the second and final part of your application.

3) Why do I need to live permanently in the UK to be a member of Tesco Home Panels?

As a member of Tesco Home Panels we'll ask you to test products in your own home. Usually we'll send these products in the post to you so you do need a permanent UK address to receive any samples for testing.

4) When will I find out if I have been selected to take part in Tesco Home Panels?

Applications are processed once a month, so we will be in contact within 4-6 weeks to let you know the outcome of your application.

5) What is the difference between a survey and a product trial?

With a survey we will either ask your opinions on a certain subject or we will be asking you what types of products you purchase. For some surveys you may be eligible to take part in a product trial at a later date and other times this will not be required.

A product trial is when we send you a product through the post and we will ask you to test it and provide your feedback within a certain period.

6) What type of products will I be asked to test on Tesco Home Panels?

Mainly you will be involved in testing non-food grocery products. These include products such as skincare, hair care, toiletries, household cleaners, paper products and clothing. However from time to time, we may ask you to test other types of products.

7) How am I selected for product trials?

We recruit for the majority of our trials using Clubcard data, so you are usually only invited for trials if you purchase the specific products that we are testing. On occasions you may be asked to take part in surveys to establish what products you purchase, so we can invite you to test products that are relevant to you.

8) Why do you need all the personal information requested?

The information is required so that we can contact you to invite you to participate in surveys and product tests. We need your address details so that we can send you the samples to try if you are selected for a product test.

9) Why do you need my telephone number?

We'll use this number to get back to you if you've called us with a query. If you don't want to give your phone number, leave this field blank.

10) I'm changing my email address, do you need to know?

Yes, we use your email address to contact you about surveys and product trials, so please contact us as soon as possible with your new email details so we can update our records.

11) My surname or address has changed, do you need to know?

You can update all your personal details from your home page (except your email address and Clubcard number). To modify your details click on the Account button on the top right hand side of your home page. Please change your delivery address before accepting a trial if you have recently moved.

12) When I enter the answer to my secret question the system tells me it is invalid, what should I do?

Firstly, make sure that you are typing the answer in exactly as you entered it initially (i.e. including or excluding spaces, etc.). If you are still being told your answer is invalid please contact us from your registered contact email address.

13) A friend/family member is interested in joining Tesco Home Panels, can they join?

Please ask them to register on the Tesco Home Panels website. If they are selected to take part, you will receive points as a thank you.

14) What does the Points section mean on my account?

Each time you complete a survey for us, you will receive one point. This will be credited to your account within four weeks of you completing a survey. Once you get to a total of 50 points, you will automatically be sent a £10 Bonus Bond voucher as a thank you. Additional points can be awarded for recommending friends or family members. Five points per person will only be awarded to you on the condition that they become a Tesco Home Panels panellist and your name and e-mail address is stated as the person who recommended them.

15) I am a member of Tesco Home Panels; can someone else in my household also join?

Yes, they can. However they must have their own Clubcard.

16) I've decided that I don't want to be a member of Tesco Home Panels anymore, how do I stop my membership?

As a member you have the ability to unsubscribe and remove yourself from the Tesco Home Panels membership list by clicking on the unsubscribe button on your Account page at any time.

17) Will my details be passed onto other companies?

No personal details will be passed onto other companies. All information provided by you is treated according to our privacy policy.

18) I have changed my Clubcard number, do you need to know?

Yes, a reason why we do for example is to see which products you purchase. So please contact us as soon as possible with your new Clubcard details so we can updated our records.

Product trial questions on Tesco Home Panels

1) How will the samples for the product test I am involved in be sent to me?

Normally product samples will be sent to you by Royal Mail. However, for some tests we may have to send the samples to you by courier or distribute them to you via your local store. If samples are not being sent to you by Royal Mail we will make every effort to communicate this to you prior to the test.

2) Are the products that I'm trying safe?

Yes, all the products that you test are safe. As a member of Tesco Home Panels you are only testing products to tell us how well the products perform and whether they do the job they are designed to do. You are no more likely to experience a reaction or issue to a product from Tesco Home Panels than one you have purchased.

3) Can I take part in a product trial if I am going away while the trial is taking place?

We prefer that you do not take part in a product trial if you know you are going to be away as it may be difficult for you to obtain the samples and complete your online feedback.

4) How long should I use the products for?

All information will be provided on the products or on the instruction sheet which will be sent with the samples. If you have any questions or queries please contact us quoting the name of the product you are testing.

5) My samples for a test have not arrived, what do I do?

We will advise you when the products have been dispatched to you. If you do not receive the products within five working days of this message, please contact your Royal Mail sorting office and then contact us.

6) I've gone to complete a product test questionnaire online and it is not available for me to complete, what should I do?

Please check the instruction sheet provided with your samples for details on when the questionnaire will be available. If you have any other questions please contact us with details of the trial you are participating in.

7) I've had a reaction or am experiencing a problem with one of the products I'm testing what should I do?

Stop using the product(s) immediately and contact us as soon as possible.

8) I am allergic to some product ingredients, how do I know if I am able to take part in a product test?

If you are aware that certain products cause you allergies, please do not accept to take part in the trial. In addition if you receive a product that contains an ingredient that you are allergic to please do not use the product and contact us immediately.

9) I'm completing a questionnaire and I've made a mistake but I can't go back to change my response, what do I do?

Please stop the questionnaire at that point and contact us with name of the product trial.

10) What happens if I don't complete a product test questionnaire on time?

It is important that questionnaires are completed on time. We review each product test and any member who does not complete a trial questionnaire on time without a valid reason will have their membership with Tesco Home Panels suspended. If during a product test you experience a problem which results in you failing to complete a trial questionnaire on time please contact us as soon as possible to explain the reason.

11) I've not taken part in a product trial for a while even though my information is up to date, why?

Tesco Home Panels has many members and as a result there can sometimes be long waiting periods between trial invitations. Not all panellists will be eligible for every trial and this may be why you have not received many invites, however we do invite our panellists to product trials fairly. If you have not heard from us within three months of your last product trial, please contact us.

12) I want to remain a member of Tesco Home Panels but not participate in surveys or trials for a few weeks, what do I do?

During the time you don't want to participate please do not respond to any invitations.

13) I’m taking part in a clothing trial, but my garment doesn’t fit. What shall I do?

Please contact us soon as possible with the name of the product you are trialling and why you are unable to wear it. We will then advise on what to do next.

14) I have been invited to take part in a clothing trial, but it gave me a message that my size isn’t available. Why is this?

Clothing trials are very popular and we do have limited size availability. If you are unsuccessful, we apologise and hope to invite you to participate in another clothing survey very soon.

15) I have my computer set so that pop-ups are blocked, will this affect what I see?

No, blocking pop-ups will not affect what you see.

16) What computer systems do I need to use Tesco Home Panels?

Any internet enabled device equipped with Internet Explorer (version 8 or higher), Firefox, Safari, Chrome will work. JavaScript should be fully enabled.

17) How is my personal data protected from eavesdroppers as it is transmitted through the Internet?

Each time you visit Tesco Home Panels you are assigned a temporary session identifier which identifies you to Tesco Home Panels. The session identifier is short-lived and is erased once you sign off or your session remains idle for a specific time period. SSL encrypts all information, including the session identifier, making it extremely difficult to steal either passwords or session identifiers over the network during the session. The SSL security of the website can be verified by clicking on the "Entrust, Inc," image below.

18) Do I need to Enable Cookies?

Yes, Compusense now uses cookies to store some information. For more information on cookies click the link below ‘Cookies and Local Storage’.

19) Can I start completing a questionnaire and stop half-way through and return to finish at a later time?

The questionnaires have been set up so that you complete all questions relating to a particular product in one session. However, if you are assessing more than one product for a test it will be set up so you will be able to log on and off after you have answered all the questions relating to one product.